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Privacy Policy

Last updated: 24 July 2025

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Culture and Wellbeing C.I.C. (“we”, “our”, “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, attend our events or sessions, or interact with our services.

1. Who We Are

We are a UK-based Community Interest Company (C.I.C.) offering wellbeing, educational, cultural, and coaching services, primarily for the British South Asian community.
Registered Name: Culture and Wellbeing C.I.C.
Email: info@cultureandwellbeing.org

2. What Information We Collect

We may collect and store the following types of personal information:

  • Contact details: Name, email address, phone number

  • Demographic information: Age, gender, ethnicity (optional, for monitoring purposes)

  • Health-related data: Any physical or mental health information you choose to share for participation in activities (e.g., yoga or coaching)

  • Service usage: Records of your attendance at sessions or engagement with our services

  • Communication: Any feedback, surveys, or correspondence you have with us

  • Website usage: IP address, browser type, and pages accessed (for analytics purposes only)

3. How We Use Your Information

We use your information to:

  • Provide and manage access to our services and activities

  • Communicate updates, session reminders, or changes

  • Understand service demand and improve our programmes

  • Monitor participation and report anonymised data to funders or stakeholders

  • Ensure the safety and wellbeing of participants

  • Comply with legal or regulatory requirements

We will only use your data for the purposes for which it was collected and will never sell your personal information.

4. Lawful Basis for Processing

We collect and process personal data under the following lawful bases:

  • Consent – when you voluntarily provide data via forms or sign-ups

  • Contract – when it is necessary to deliver services you’ve requested

  • Legal obligation – where required by law

  • Legitimate interests – to run and improve our services in a safe and effective way

5. How We Store Your Data

  • Your personal data is stored securely on password-protected systems and is only accessible to authorised team members.

  • Paper records (if used) are kept in locked cabinets and shredded when no longer needed.

  • We retain your data only as long as necessary for the purposes outlined above or as required by law.

6. Sharing Your Information

We do not share your personal data with third parties unless:

  • You have given explicit consent

  • We are legally required to do so

  • We refer you to another support service at your request

  • We work with a trusted partner organisation under a formal agreement, where confidentiality is upheld

Any data shared for monitoring or funding purposes is anonymised unless you’ve given specific consent.

7. Your Rights

You have the right to:

  • Request a copy of your personal information

  • Correct or update your information

  • Withdraw your consent at any time

  • Request the deletion of your personal data (in certain circumstances)

  • Raise a concern or complaint about how your data is handled

 

To exercise any of these rights, contact us at:
📧 sarvi@hotmail.co.uk
We will respond within 30 days.

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If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.

8. Cookies and Website Analytics

  • Our website may use cookies to improve your browsing experience and understand how visitors use the site. You can disable cookies in your browser settings. We only use basic analytics (e.g., Google Analytics) and do not track individual users for marketing.

9. Changes to This Policy

  • We may update these Terms and Conditions at any time. Updates will be posted on thiWe may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top.s page, and your continued use of the website or services means you accept any changes.

10. Contact Us

If you have any questions about these Terms, please contact us at:
📧 info@cultureandwellbeing.org

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